Upgrade stuck on stage 10 on VMware Lifecycle Manager for long duration

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Aria Operations upgrade stuck for a long period of time on step 10 with no Error showing in VMware Lifecycle Manager (LCM). However, cluster is showing upgrade completion.  Cluster is online and is on the latest release.

Environment

VMware Aria Suite Lifecycle 8.18.x

Cause

There are a few potential causes:

• Some instances of Cloud Proxy are stuck on upgrade and is timing out.
• There are other product upgrade events in progress, causing delay on the inventory update and upgrade completion.

Resolution

Log into Aria Operations Admin UI.  

• Validate the upgrade is showing as completed.
• Validate cluster version is on the upgraded release.
• Validate Cluster is Online.
• Validate Cloud Proxies are all upgraded to latest release, if any.

Once the above has been confirmed, log into LCM UI.

• Cancel the upgrade request.
• Perform an inventory sync via Inventory Sync in VMware Lifecycle Manager
• Confirm inventory sync is completed, and Product is showing the upgraded release details.