Error: "Misconfiguration Detected" when clicking download button in Document Isolation

Products

• Web Isolation Cloud

Issue/Introduction

When document isolation is configured on the Web Isolation tenant, documents will be displayed in the Document Isolation Viewer like:

However, when clicking the download button you receive the error: 

Cause

The error is due to the document file types associated with View Action in the Download Profile. Even though "View Action" is configured, the download button is still present and clickable, causing this error when clicked. While Web Isolation enforces the "View Action" properly, it displays the warning.  

Resolution

To mitigate the error, Web Isolation has the feature to disable the download button in the Document Isolation Viewer. 

1. Login to Web Isolation Console 
2. Go to Profiles - Download Profiles 
3. Edit the default download profile or the download profile tied to the Isolation rule you want to apply the profile to. 
4. Click "Edit" Advanced Settings and CHECK the following and click on "Update"
   • fileViewer.disableDownload
5. Push Settings