Cloudproxy status not working despite cloud proxy running

Products

• DX SaaS
• CA Application Performance Management (APM / Wily / Introscope)
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management SaaS

Issue/Introduction

We're facing challenges monitoring cloudproxy where we are not getting status of Cloudproxy with below command

[,account>@<host>]$ ./apmservices.cloudproxy.sh status
apmservices.cloudproxy not running
[,account>@<host>y]$

But when we do ps -ef then cloudproxy is running

Resolution

The code depends on finding a hidden pid file . (See additional information.) 

The file disappears if you have an unsupported setup of TWO cloud proxies on the same server

 

Solution:

Change this line in apmservices.cloudproxy.sh.

FROM

< PID_PATH=".apmservices.cloudproxy.pid"

TO

> PID_PATH="${BASE_PATH}/apmservices.cloudproxy.pid"

This is not supported and will not be added to product. 

Additional Information

Debugging steps:

Cloud proxy version 25.1.1.25

The status section of the apmservices.cloudproxy.sh looks the same as the 25.2.1.25:

status() {
    if [ -f ${PID_PATH} ];then
        PID=`cat ${PID_PATH}`;
        echo "apmservices.cloudproxy running: PID ${PID}";
        return 0
    else
        echo "apmservices.cloudproxy not running";
        return 0
    fi
}

Added set -x to the status function and it produces the following output:
 ./apmservices.cloudproxy.sh status
+ '[' -f .apmservices.cloudproxy.pid ']'
+ echo 'apmservices.cloudproxy not running'
apmservices.cloudproxy not running
+ return 0
+ exit 0