Full page pdf report emails are not being received by the configured recipients

Products

• Network Observability
• CA Performance Management

Issue/Introduction

Single page pdf reports are being received

When looking in the DMService.log we see the following message (or a similar directory reference)

com.ca.im.portal.api.services.interfaces.repository.RepositoryException: Application does not have write permission for /opt/CA/PerformanceCenter/DM/repository directory.

When we look for the permissions of the noted directory, it does not exist.

Cause

As the directory does not exist, the application is unable to save the report to.  With no report to reference in the email, the email is not sent.

Resolution

Using the example in the above error, to resolve this you would first create the directory:

mkdir /opt/CA/PerformanceCenter/DM/repository

Then, you would align the permissions to the prior directory, in this case: /opt/CA/PerformanceCenter/DM

chmod 775 /opt/CA/PerformanceCenter/DM/repository