SRM is down with error : http failure response for https://xxxxxx:5480/configure/requestHandlers/isHostReachable: 500 Internal Server Error

Products

• VMware Live Recovery

Issue/Introduction

An administrator will observe the error in SRM UI : http failure response for https://xxxxxx:5480/configure/requestHandlers/isHostReachable: 500 Internal Server Error and SRM site pair will show as Not Connected/Unknown status.

Environment

VMware Site Recovery Manager 8.X
VMware Site Recovery Manager 9.X

Cause

NTP and DNS servers are not sync with production and recovery vCenter

Resolution

To remediate the issue, please perform below steps :

Step 1 : Change the DNS and NTP servers on protected and recovery SRM site to sync with vCenter.
Step 2 : Perform reconfigure operation from both protected and recovery SRM.
Step 3 : Perform reconnect operation.