ConnectAll users that are given Admin access priviliges cannot see any automations.

Products

• ConnectALL

Issue/Introduction

If we login using our own newly created user account (not the original Admin account created), even if the permissions are set to Admin, we cannot see any automation.  We can only see the list of automations when we are logged in as the originally created ConnectAll Admin.

Cause

This occurred because the admin user was not in the group connected to the automation(s).  This can occur on any user, not just an Administrator.

Resolution

Here is an article with information on Groups and how to configure them:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/valueops/connectall/3-6/user-guide/configuring-user-roles/user-management/user-mgmt-groups.html