FAQ Resident and DSE Services

Products

• Data Loss Prevention

Issue/Introduction

Customer Frequently Asked Questions regarding the Resident and DSE Services

Resolution

Q: What is the process for replacing a DSE or Resident who isn’t a fit for our organization?
A: Customers can contact Novacoast at [email protected], which has a one-hour Service Level Objective (SLO). The DSE’s Resource Manager will contact the partner.

Q: I’d like to renew my service; who do I work with on that?
A: Please contact [email protected], which has a one-hour SLO monitored by pre-sales and post-sales teams.

Q: Will pricing change during my next renewal period?
A: Current terms and pricing remain unchanged until renewal.

Q: When will the transition from Broadcom to Novacoast occur?
A: Novacoast intends to offer DSE services in NAM with a target date of July 4, 2025.

Q: Will I have the same Resident or DSE contact change?
A: You will receive an update in 4 to 8 weeks. In the meantime, your contact will remain the same.