Unable to uninstall windows agent for Aria Operations for Logs
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Unable to uninstall windows agent for Aria Operations for Logs

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Article ID: 396814

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Updated On:

Products

VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Unable to install Aria Operations for Logs Agent on a Windows VM as it cannot find the MSI installer file as per image below:

Environment

Aria Operations for Logs 

Resolution

  • If you upgraded to higher version of aria operations and you still have some windows agents in older version listed, you need to provide MSI file to uninstall older version before installing the new version.
  • Please download desired version pak file from Broadcom Support Portal
  • Extract MSI installer from the pak file with 7zip or similar utility
  • Location of MSI file in extracted directory (please note : extracting example  below was done on windows 7zip application hence the \ ):
VMware-vRealize-Log-Insight-8.18.0-24021974.pak\upgrade-image-8.18.0-24021974.tar.gz\upgrade-image-8.18.0-24021974.tar\.\storage\core\upgrade\vmdk-extracted-root.tar.gz\vmdk-extracted-root.tar\.\usr\lib\loginsight\application\bin\VMware-Log-Insight-Agent-<version>.msi