ServiceNow reference field does not work well when mapped multiple times in ConnectALL

Products

• ConnectAll SaaS
• ConnectALL
• ConnectAll On-Prem

Issue/Introduction

Steps to Reproduce:

1. Create automation bewteen ServiceNow <> Jira
2. Do Entity mapping. In this case Demands <> Task
3. Do the field mapping with Reference field like below.
   1. Ex  Department^^^name -> Customfield1
   2. Department^^^dept_head -> Customfield2
4. Save the automation and sync the Demand from ServiceNow to Jira

 

Expected Result:
Selected Department Name value would populated in Customfield1 and Deparment Head value would populate in Customfield2 in Jira.

 

Actual Result:
Both reference fields captures the same value(the first field mapped) from ServiceNow and populate in respective Jira field.

Environment

3.7.x

Cause

DE170257

Resolution

DE170257 is fixed in 3.9.0 and ported back in 3.8.1 patch