Error code 500 when trying to access the Messagelabs quarantine portal

Products

• Email Security.cloud

Issue/Introduction

You are unable to access the quarantine portal, received error code 500.

Environment

Email Security.cloud

Cause

This is due to the following selected options in the Client net user quarantine settings :

1 - You are not an Administrator of the Quarantine portal while trying to access. 

or

2 - Your Administrator selected the option :  Disable access to Symantec Email Quarantine interface for users   under Email Quarantine access and Notification Content.

Resolution

1 - Your Quarantine Administrator must add you as the Quarantine administrator.

or 

2 - Uncheck the option Disable access to Symantec Email Quarantine interface for users   under Email Quarantine access and Notification Content.