AppNeta alarm doesn't show Group info for CI

Products

• DX Operational Intelligence
• DX Operational Observability
• DX OI SaaS

Issue/Introduction

We are using ODC to enable the integration between AppNeta and O2

AppNeta inventory appears in OI and has Group information and, where present, Tag info.

Alarm in OI for same CI doesn't show Group info - it's empty. 

How can I get this information added to the alarm?

Environment

• DX O2 SaaS
• DX O2 OnPremise 2*

Resolution

OPTION 1: 

Use the Alarm enrichment rules  (NOTE: this feature available in DX O2 SaaS and in DX O2 On-premise 25.1 and onward releases)

With an alarm enrichment rule you can add the group property from the entity in the inventory to alarms for that entity.

However, rename "Group" in ODC networkpath.jsonata to "AppNetaGroup" and then use this in the alarm enrichment rule as there is an OOTB property "Group" that then clashes with this custom "Group" property from AppNeta.

 

OPTION 2:

A workaround is possible by defining the group also as a tag in AppNeta as tags are part of the alarm webhook payload ( this is valid for any version)

Here are the steps:

• You need to update the URL that the alarm is sent to in AppNeta. In DXO2 go to Settings/Setup Integrations and copy the Ingestion API link:
  

In AppNeta go to the API and update the observer with the new URL. 

• In AppNeta: if you need the group, add the group as a tag in AppNeta. Better name it “groupTag" vs just “group” to avoid name clashes with the OOTB “group" field in alarms.
  
  
• In DXO2: go to Settings/Setup Integrations, edit your AppNeta network web hook and paste the contents of the attached alarm mapping definition. This will create tags of the form “category_value” for your AppNeta alarms:

 "tags": [        "application_Zoom",        "groupTag_foobar"    ],

 

Now you can filter the alarm view by Tags equals “groupTag_foobar” or “application_Zoom”.

You can check the tags by clicking on the “All Alarm Attributes” link in an individual alarm (on the right in the header line of the alarm):