Root user account showing disconnected for Suite Lifecycle.

Products

• VMware SDDC Manager

Issue/Introduction

Root user account showing disconnected for Suite Lifecycle in SDDC manager under Password Management :

Error :

Disconnected status could either be because the passwords have expired or the components are not reachable. In case of expired passwords first update the passwords manually in the components and use the Password Remediate option to sync them.

Environment

SDDC Manager 5.1

SDDC Manager 5.2

Cause

This can be due to sync issue with SDDC.

Resolution

 >>Select the account whose password you want to remediate, click the vertical ellipsis (three dots), and click 
Remediate
  >>The Remediate Password dialog box appears. This dialog box displays the entity name, account type, credential type, and user name, in case you must confirm you have selected the correct account.
  >>Enter and confirm the password that was set manually on the component.
  >>Click Remediate