Timed out while syncing indexes. SYNC_TIMEOUT (Error code: 60514) encountered in NSX

Products

• VMware NSX

Issue/Introduction

• Error "Time out while syncing indexes. SYNC_TIMEOUT (Errorcode:60514)" is encountered in the appliance UI. 
  
  
  
• Notification "System is still in uncertain state, please reload" is displayed.
  
  
  
• Entries similar to the below will be encountered in var/log/search/search-manager.log:

  ERROR pool-693-thread-1 SearchSyncManagerImpl 86855 - [nsx@6876 comp="nsx-manager" errorCode="MP60514" level="ERROR" reqId="########-####-####-####-########e2ea" subcomp="manager" username="system"] [QueryExecution: ConsistencyCheck] Timed out while waiting for search to sync up with corfu read position [SearchSyncState{stream='search_inventory', table='ComputeManagerStatusModelMsg', corfuPosition=3176383702}]

• Entries similar to the below will be encountered in var/log/cm-inventory/cm-inventory.log

  WARN http-nio-127.0.0.1-7443-exec-5 MpRestService 86657 SYSTEM [nsx@6876 comp="nsx-manager" level="WARNING" reqId="########-####-####-####-########e2ea" subcomp="cm-inventory" username="nsx-opsagent"] Failed to get extension certificate

• Performing "start search resync all" does not resolve the issue.

Environment

VMware NSX

Cause

The system times out while syncing the indexes.

Resolution

This is a known issue impacting VMware NSX.

 

Workaround

It is possible to work around this issue by performing a reboot of the NSX managers one by one.