Configure wait time before forwarding alert for incident in ServiceNow

Products

• DX OI SaaS
• DX Operational Observability
• DX Operational Intelligence

Issue/Introduction

How to configure wait time for particular alert in DX O2 so it create a ServiceNow Ticket only after a specific wait time?

Environment

• DX O2 SaaS
• DX O2 OnPremise 24.*

Resolution

You can add a filter using "created" attribute  in the ticketing policy , for example created > 20 min and only then create the incident

 

This requirement, use-case, feature and DEMO are covered in 23.1 Training course:

 

1. IMS Broadcom Academy DX OI 23.1 Training course

2. Enroll to the course, review the topic: Automate Alarm Actions (alter severity, close, assignment) based on  policies