GSS 3.x - Dagent logs contain error messages related to registry access

Products

• Ghost Solution Suite

Issue/Introduction

While reviewing the Dagent logs, you might notice that there's few specific Error messages logged such as: 

1. ReplyUpdateComputer.cpp:190 - Error removing registry value.

and

2. ReplyUpdateComputer.cpp:270 - CheckForLogEventStatus

2a. ReplyUpdateComputer.cpp:296 - Error reading logevent status from registry.

Environment

GSS 3.3.x

Cause

Dagent trying to access registry keys/values which does not exist, and thus errors out.

Resolution

The two specific error messages highlighted can be disregarded, as they pertain to registry keys that are non-existent.

For the .cpp:190 (1) error, which attempts to remove the "DisabledMacs" registry key from HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Client Service, it results in this error because the key is not present. The code is designed to throw this error in the absence of the key.

For the .cpp:296 (2a) error, which fails to read the LogEvent status, it attempts to access the LogEvent key from the same registry path. Since this key is not present by default, the error is logged as part of the event handling process.

In conclusion, both of these error messages can be safely ignored, as they do not indicate any issues with communication or functionality.