GetPackageInfo request fails with HTTP error 404 15

Products

• Client Management Suite

Issue/Introduction

You may have noticed that packages are not downloading either from a client machine or on your Package Server. Download of package on client fails with error:

Connection id: 19.5108 
Communication profile id: {17868dca-xxxxxxxxxx-03d258c74c39} 
Throttling: 0 0 0 
Connection stage: Server connect 
Error type: HTTP error 
Error code: HTTP status 404: The requested URL does not exist on the server or the server is down (0x8FA10194) 
Error note: Empty response content received 

Environment

ITMS 8.7.x

Cause

Error code 404 is not always 'not found', check request on SMP server in IIS log:

2025-03-18 00:00:01 10.22.x.x GET /altiris/NS/Agent/GetPackageInfo.aspx xml=%3Crequest%20resource=.........- 404 15 0 36

Where 404.15 means Query string too long.

In case if request string is too long (in this example computer has 15 NICs or more) request string exceeds default limit and fails with the error.

Resolution

Use IIS manager on SMP server to edit request filtering settings:

1. Open IIS Manager
2. Under Your Server name > Sites > Default Web site, double-click on "Request Filtering"
   
   
   
   
3. Click on "Edit Feature Settings" on the right pane and change the following values:
   

   Increase "Maximum URL length (Bytes)" and "Maximum query string (Bytes)" to:

   maxUrl="10999"

   maxQueryString="2097151"

   
   
   
   
4. Click OK.
5. You may need to do a "IISReset" from the command prompt to get these settings changes taking effect.