Processes stuck after database refresh

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

After a database refresh, noticing that processes started before the refresh are stuck and not progressing.

Environment

All Supported Clarity Releases

Cause

Process engine from prior environment is not invalidated

Resolution

• Go to Clarity - Administration - Process Engines and check the process engines
• See if you see the process engine from prior environment in grey status and holding all the earlier processes
• If yes, restart BG service to resolve the problem
• The prior reference to process engine will move to Red status and the processes will be loaded in the new process engine