upgrade-all-service-instances errand fails because a service instance is down

Products

• VMware Tanzu Application Service

Issue/Introduction

Customer was rotating certificates. As part of the process, they had to Apply Changes to all tiles and enable the upgrade-all-service-instances errand.

Resolution

To identify the specific problems with the service instance (SI), after targeting the org and space for the service, we ran the following command to upgrade that individual SI:

cf upgrade-service <service_instance_name>

When the command completed, we pulled the bosh task debug logs, using the task number displayed during execution of the cf command:

bosh task <task_number> --debug

The debug logs contain the highest level of granular detail and can point you to the precise reason why the service instance could not be upgraded.