Duplicate Heuristic Software Inventory

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

On a lot of computers there are duplicate Heuristic Software Inventory items.

Environment

Client Automation - All Versions

Cause

This could have multiple causes but a possible cause if if the Software Inventory Heuristic module is linked to "All Users" group instead "All Computers" group.

Resolution

Unlink the Software Inventory Heuristic module from "All Users" group and link it to "All Computers" group.

To force a full Software inventory Collect create an Asset job of type script (to run only once) which contains :

IF UCase(Left(EnvGetString("OS"), 7)) = UCase("Windows") THEN
   DeleteFile(ComputerPath+"\BAK\AMSOFT.XML") 
   DeleteFile(ComputerPath+"\BAK\AMAPP.DAT") 
ELSE
   DeleteFile(ComputerPath+"/../work/BAK/amosoft.xml")
   DeleteFile(ComputerPath+"/../backup/amswinvux.bak")
ENDIF 

And attach this job to All Computers