AlarmGlobalUpdates queue not dropping

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

AlarmGlobalUpdates queue keeps increasing and not dropping after SOI Manager was restarted.

 

Environment

CA Service Operations Insight

Cause

The root cause of the problem was ITPAM, SOI Manager when it started was unable to connect to it during the Action Service. This is why the AlarmGlobalUpdates was backing up.

SOI Manager log shows the following messages being repeated.

2025-04-29 02:40:50,209 INFO  [ActionService] ?.?(?)  - Error occurred during checkServerStatus
com.sun.xml.internal.messaging.saaj.SOAPExceptionImpl: com.sun.xml.internal.messaging.saaj.SOAPExceptionImpl: Message send failed
2025-04-29 02:40:50,217 ERROR [ActionService] p2p.HttpSOAPConnection.post(281)  - SAAJ0009: Message send failed

 

Resolution

Check ITPAM to make sure it is running properly.  Restart SOI Manager services.