Can throttling be enabled for an alert to limit how many notifications are sent within a time period?
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Can throttling be enabled for an alert to limit how many notifications are sent within a time period?

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Article ID: 396028

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Updated On:

Products

DX SaaS DX Application Performance Management CA Application Performance Management (APM / Wily / Introscope) CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management SaaS

Issue/Introduction

We have encountered a few instances of CDD SAAS are getting flooded with APM alerts and causing service interruptions.  Is there a way on either the DX / APM or CDD side to enable throttling of alerts / releases?

Resolution

1) The recommendation is to utilize policies over direct notifications from APM alerts. yet you seem to both enabled. Please choose only one. 

2) Set your policy to ONLY trigger on 'new' events

3) Considering taking advantage of custom situations

Custom situations would suppress the flood of alarms but the user has to accept a delay in the notification process.