Symantec VIP Manager help content and topics

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• VIP Service

Issue/Introduction

Basic VIP Manager help content is visible to anyone by clicking on the Help link of VIP Manager login screen. Links to advanced help topics are viewable only while logged into VIP Manager. Help content is limited to the administrator's permissions. For example, help content related to creating VIP certificates is visible only to VIP administrators with 'certificate management' permissions.

Resolution

The following is a quick reference list of all VIP Manager help topics. Performing the action described in each topic can requires an administrator with adequate permissions to be logged into VIP Manager. Consult your organization's site VIP administrator before making any VIP Manager account changes.

 

Help Topics
Tip: You can also get context-sensitive help on most VIP Manager pages by clicking the question mark icons ? you see on the page.
General
About Validation and ID Protection (VIP) Manager
Signing In to VIP Manager
Sign In Requirements   |   Signing In if You Forgot Your Password   |   Changing Your Password   |   Generating a Security Code   |   Registering Your VIP Credential   |   Signing In if You Don't Have Your Credential   |   Resetting Your Credential   |   Signing In if Your Account is Locked   |   Signing Out
Managing Your Profile
Updating Your Own Profile Settings
Managing VIP End Users
End User Management
Adding a VIP End User    |   Finding a VIP End User and Associated Account Information    |   Generating a Temporary Security Code for an End User    |   Enabling or Disabling the Credential State for a User    |   Removing a VIP End User    |   Editing a User ID or User State    |   Adding a VIP PIN    |   Editing a VIP PIN    |   Editing an Existing Temporary Security Code for a User    |   Adding a Credential for a User    |   Removing a Credential from a User    |   Resetting a User's Credential    |   Checking an SMS, Email, or Voice Credential    |   Editing a User's Credential Information    |   Editing a Credential State for a User with Multiple Credentials    |   Removing a Remembered Device from a User    |   Renaming a User's Remembered Device
Managing VIP Credentials
Credential Management
Finding a Credential   |   Generating a Temporary Security Code   |   Enabling or Disabling the Credential State   |   Editing a Credential State   |   Editing an Existing Temporary Security Code   |   Resetting a Credential   |   Checking an SMS, Email, or Voice Credential
Managing Your VIP Account
Viewing Account Details
Viewing and Changing Account Information   |   Viewing Your Dynamic Provisioning Order History    |   Viewing Your Account Features   |   Downloading a Registration File
Managing User Groups
Adding a User Group   |   Removing a User Group    |   Editing User Group Information   |   Editing the User Group Policies
Managing Administrator Groups
Creating an Administrator Group   |   Finding an Administrator Group    |   Modifying an Administrator Group (Super Administrator)   |   Modifying an Administrator Group   |   Removing an Administrator Group
Managing VIP Administrators
Creating a VIP Administrator Account   |   Finding a VIP Administrator Account   |   Modifying a VIP Administrator Account   |   Enabling or Disabling a VIP Administrator Account   |   Unlocking a VIP Administrator Account   |   Deleting a VIP Administrator Account   |   Assigning and Removing Credentials   |   Sending a Temporary Security Code to a VIP Administrator
Managing Email Settings
Customizing Email Templates
Credential Security Settings
About Credential Security Settings   |   Manually Configuring Credential Security Settings   |   Manually Changing HOTP Event-Based Security Settings   |   Manually Changing HOTP Time-Based Security Settings   |   Manually Changing Vasco Time-Based Security Settings   |   Manually Changing SMS/Voice/Email/Service-generated Security Settings   |   Configuring SMS Message Settings
Managing VIP Certificates
Installing the VIP Certificate to Use with VIP Web Services   |   Installing the VIP Certificate to Use with VIP Enterprise Gateway   |  Installing the VIP Certificate to Use with a Cisco® Router for VPN   |   Requesting a Certificate and Downloading the VIP Certificate   |   Using Your Own Private Key to Request a Certificate
Policies
Account
Access Policy    |  User Policy    |  Credentials Policy    |  Mobile Push Authentication Policy    |  Biometrics / Security Key Authentication Policy    |  VIP PIN Policy    |
Remembered Device Policy    |  Downgrading Trusted Devices    |  Identifying Users with Trusted Device Credentials    |
VIP Integration Code for Javascript    |    Temporary Security Code Policy    |  User and Credential Lockout
VIP Intelligent Authentication
VIP Intelligent Authentication (IA) Policy
Components
VIP Enterprise Gateway Policy    |   My VIP and VIP Self Service Portal Policy    |   VIP Manager Policy    |   Enable Cobranding
VIP Login
Service Provider Settings    |   Identity Provider (IdP) Settings
Open ID Connect (OIDC)
About OIDC
Authentication Level
About Authentication Level
Entra ID
Integrating Microsoft Entra ID with VIP
Managing Account Configuration
Configure Third-Party IDP Service for Single Sign-on    |   Configure VIP Manager to Require Two-factor Authentication for Single Sign-on
Managing Member Accounts
Find Member Accounts
Overview of Member Account Management    |   Find Member Accounts    |   View Member Account Information   |   Create Administrator   |   Edit Member Account Information or Dynamic Provisioning Orders    |   Edit Member Account Features    |   Add New Dynamic Provisioning Order Information    |   Suspend Member Accounts    |   Delete Member Accounts    |   Reactivate Member Accounts
Create New Member Accounts
Create New Member Account
View Enrollments
View Member Account Enrollments   |   Edit Member Account Enrollments   |   Delete Member Account Enrollments   |   Resend Member Account Enrollment Email   |   Begin Review of a Member Account Enrollment   |   Review Member Account Enrollments   |   View Status of Member Account Enrollments
Reports
End User Reports
Viewing End User Reports
Credential Reports
Viewing Reports
View Audit Reports
View Audit Reports   |   Actions for VIP Manager    |   Actions for Self Service Portal
Offline Files
Download Offline Files
Switching Organizations
Overview