Aria Operations sync with AD does not work and users are unable to login

Products

• VMware Aria Suite

Issue/Introduction

Active Directory users are unable to login to Aria Operations. The UI throws error - 'Invalid Username or Password' even though the user is visible under Access Control -> User Accounts and the password is correct 

The logs show the below error message for the AD user - 

web.log 

2025-04-16T13:29:33,195+0000 ERROR [ajp-nio-127.0.0.1-8009-exec-468] com.vmware.vcops.ui.action.LoginAction.proceedLogin - [Ljava.lang.StackTraceElement;@4382dfd3
com.vmware.vcops.auth.exception.InvalidCredentialsException: No user exists with userName: AD_USERNAME and sourceId: UUID
        at com.vmware.vcops.auth.server.util.UserAuthUtils.getUserIfValid(UserAuthUtils.java:105) ~[vcops-auth-server-1.0-SNAPSHOT.jar:?]
        at com.vmware.vcops.auth.server.authN.LdapHostAuthNStrategy.login(LdapHostAuthNStrategy.java:64) ~[vcops-auth-server-1.0-SNAPSHOT.jar:?]

 

Environment

Aria Operations 8.18.x 

Cause

The AD user trying to login is part of Protected Users on the AD server. 

Resolution

Aria Operations does not support login for AD users that are members of Protected Users on the Active Directory server.