vLCM remains unresponsive at "Checking for recommended images/Checking for HCL compatibility issues"

Products

• VMware vCenter Server

Issue/Introduction

Hardware Compatibility List (HCL) checks enable the user perform hardware compatibility checks against the set desired image to detect any compatibility issues that may arise during upgrade. HCL checks are done against the hardware present and desired state against the VMware Compatibility Guide matrix.

vLCM remains indefinitely stuck at “Checking for recommended images/Checking for HCL compatibility issues,” with the process failing to progress for hours until vCenter services are restarted.

• From the /var/log/vmware/vmware-updatemgr/vum-server/vmware-update-manager.log, the task is observed to be waiting on com.lenovo.hsm, after which it eventually times out.

[YYY-MM-DD] info vmware-vum-server[2780350] [Originator@6876 sub=Hsl::TaskManager] [TaskManager 359] Task is still in progress on hsm: com.
lenovo.hsm for taskId: 249dae180f7b11f0b6a900505691a119 is RUNNING.. Waiting.
[YYY-MM-DD] info vmware-vum-server[2759301] [Originator@6876 sub=VumVapiAsyncTelemetryFilter] [TelemetryVapiProvider 82] Method com.vmware.
cdc.change_log.get_changes finished
[YYY-MM_DD] error vmware-vum-server[2780350] [Originator@6876 sub=Hsl::TaskManager] [TaskManager 422] Timed out with 1 tasks still running.
..
[YYY-MM-DD] error vmware-vum-server[2780350] [Originator@6876 sub=Hsl::HostInventoryManager] [HostInventoryManager 751] Unable to complete
retrieve all hsm task info and error: Error:
-->    com.vmware.vapi.std.errors.error
--> Messages:
-->    com.vmware.vcIntegrity.lifecycle.HwSupport.Hsm.GetTask.TimedOut<Timed out waiting for Hardware Support Manager tasks>
-->

Cause

Known bugs in Lenovo’s XClarity Integrator versions prior to 9.0.0 affecting successful task completion.

Resolution

There are known issues with Lenovo XClarity Integrator (LXCI) version 8.6.0 and earlier releases that can cause VLCM tasks to get stuck or experience timeouts. To avoid these problems, please update to LXCI version 9.0.0 or higher, as these later releases contain important fixes and improvements.

For a complete list of known limitations, problems, and workarounds, refer to the official Lenovo documentation: Known limitations, problems, and workarounds | LXCI-VCENTER | Lenovo Docs