RSA Login taking a long time to login

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

When a PAM (Privileged Access Management) Admin attempts to login to one PAM Primary appliance, the login takes a lot longer time, then to their other primaries.

Cause

RSA configuration on affected PAM Appliance was configured with old RSA Servers

Resolution

PAM integration with RSA is not a global configuration.  Therefore each appliance can be configured to different RSA(s) based on network regions.

The affected PAM Appliance was configured to 3 un-available RSA server(s) that had the priority level of 10 (highest priority) before the 3 available RSA servers, that had the lowest priority (1).

Once corrected and the node secret deleted, the logins to all PAM Appliances were taking the same amount of time.