"Data Collection failed due to an error" showing for NSX Data Sources and "The path=[/infra/tier-1s/######/nat/NAT64] is invalid" found in logs for VCF Operations for Networks

Products

• VCF Operations for Networks

Issue/Introduction

• New NSX Security Groups and NSX DFW rules are not showing up in VCF Operations for Networks
• VCF Operations for Networks (formerly Aria Operations for Networks, or AON, formerly vRealize Network Insight, VRNI) showing error "Data Collection failed due to an error" for NSX Data Sources

• On the Collector(s) in the /var/log/arkin/collector/ directory in the latest_error.log you may see the following error message:

collector.STDOUT-2025-06-20-09.20.10.log:2025-06-20T09:24:54.363Z INFO tasks.datafetchers.NSXTPolicySegmentPortWOSearchFetcher NSXT_server.example.com_Config_OpMgr-5 pushPayload:69 Segment cache is not fully populated. https://server.example.com:443

2025-06-20T09:21:17.128Z ERROR dataprovider.utils.HttpUtils NSXT_server.example.com_Config_OpMgr_Policy-0 checkCodeAndThrow:5
3 Could not get response for /policy/api/v1/infra/tier-1s/######/nat/NAT64/nat-rules, status 400
2025-06-20T09:21:17.128Z ERROR dataprovider.utils.HttpUtils NSXT_server.example.com_Config_OpMgr_Policy-0 checkStatusAndThrow
:41 API /policy/api/v1/infra/tier-1s/######/nat/NAT64/nat-rules error response {
  "httpStatus" : "BAD_REQUEST",
  "error_code" : 500012,
  "module_name" : "Policy",
  "error_message" : "The path=[/infra/tier-1s/######/nat/NAT64] is invalid" }

Environment

VCF Operations for Networks 6.13

VCF Operations for Networks 6.14

VCF Operations for Networks 6.14.1

VMware NSX 

Cause

In 6.14.0 and earlier versions, VCF Operations for Networks moved to Policy API and in some instances the enableNSXTPolicyAPI flag is set correctly on Platform and Collector nodes but needs to be reverted back to Management API.

Resolution

If you believe you have encountered this issue, kindly collect the logs from both the Platform1 and affected Collector please open a support case with Broadcom Support and refer to this KB article. For more information, see Creating and managing Broadcom support cases.