Cloud Platform Connections Integration no longer available in SES after May 2025

Products

• Endpoint Security
• Endpoint Security Complete
• Endpoint Security for Servers

Issue/Introduction

After the May 2025 ICDm refresh, the Cloud Platform Connections feature in Symantec Endpoint Security (SES) will no longer be available.  This feature is found in ICDm on the Settings -> Integrations -> Cloud Platforms page.

Environment

Symantec Endpoint Security

Cause

Feature being deprecated.

Resolution

The SES agent can still be deployed to assets within your cloud infrastructure, however the automatic detection and deployment provided by SES will no longer be available.

Workaround

SES can still be installed on these cloud instances.  To generate a list of all VM instances, follow the steps below according to your cloud provider.

AWS

From AWS console:

• Use the “EC2 Global View -> Global search” page. A list can be exported to CSV file from this page.

From script:

• Iterate through all regions and use “aws ec2 describe-instances” command as recommended on AWS documentation.

Azure

From Azure Portal:

• Use “Home -> Virtual Machines” page to view all VMs from all subscriptions.  A list can be exported to CSV from this page.

From script:

There are different options to get data from Azure (REST API, Azure CLI, Azure PowerShell module), an example would be:

• Using the Get-AzVM command Az.Compute PowerShell module.

 

After a list of instances/VMs is generated, determine which are not currently managed.  To accomplish this, first export a list (CSV) of managed devices from ICDm console (Devices -> Managed Devices page). Then, using the Instance ID field from the currently managed devices, compare it to the Instance ID field from AWS instance or vmId field from Azure VMs.  After identifying unmanaged instances, use one of the following Installation methods for the agent software.

Also, the Symantec agent can be added to a golden image.  This process will allow the SES agent to be installed and then automatically enrolled once powered on. For more details, review this article to learn how Symantec agent can be added to a base image.

Note: The CSV file exported from Azure portal does not contain vmId field, so IP address may need to be used for comparison or any other unique field.