After the upgrade of xFlow/Service Point to 17.4 RU4, Aria/Virtual Analyst stops working, and the following error appears in the Chat:
CMS0049-Failed to process your request.
<xFlowHome>\APPS\logs\CollabMS.log shows the following error:
Failed to post the message to search micro service
Connection refused: no further information: localhost/<IPV6>:9006
Service Management 17.4 RU4 and later
SSL environment
Starting 17.4 RU4, when SSL is enabled in xFlow/Service Point, this action will disable the xFlow/Service Point non-SSL port numbers (ie: 9002, 9006, etc). This is a change in the design since in previous versions, like 17.4 RU3, RU2, RU1, enabling SSL did not disable the non-SSL ports.
Update the application.conf from the collab and incident microservices conf folders to point to the correct URL of the search microservice.
1. Go to <xFlow Home folder> > APPS > Services > collabmicroservice-<version>\conf\application.conf
2. Search for search.ms.url
3. Modify the URL to the SSL URL. You can get the information from <xFlow Home folder>\APPS\Services\incidentmicroservice-17.0.479\public\conf\casm.conf.js under the "search" item.
4. Save changes
5. Go to <xFlow Home folder> > APPS > Services > incidentmicroservice-<version>\conf\application.conf
6. Search for search.ms.url
7. Modify the URL to the SSL URL. You can get the information from <xFlow Home folder>\APPS\Services\incidentmicroservice-17.0.479\public\conf\casm.conf.js under the "api" and "bui" items.
8. Save changes
9. Restart xFlow Services.