Error "Invalid Credentials" while trying to add Aria Operations endpoint in Usage meter using a Domain account from Aria Operations

Products

• VMware Usage Meter

Issue/Introduction

• You may encounter an issue when trying to add the Aria Operations endpoint to Usage Meter using a domain user account from Aria Operations. This results in an "Invalid Credentials" error.
• The below error messages are seen in the /opt/vmware/cloudusagemetering/platform/log/collection-vrops-error.log file:

  2025-##-## ##:##:##.### ERROR --- [pool-5-thread-1] c.vmware.um.collector.CollectionHelper   : Status (COLLECT_API_ERR) for VROPS server 3: Collection error: APIError
  2025-##-## ##:##:##.### ERROR --- [pool-5-thread-1] c.vmware.um.collector.CollectionHelper   : Status (COLLECT_CREDENTIALS_ERR) for VROPS server 3: Invalid credentials. Edit the product to correct the credentials.
  2025-##-## ##:##:##.### ERROR --- [pool-5-thread-1] c.vmware.um.collector.CollectionHelper   : Collection error
  com.vmware.um.collector.APIError: HTTP POST suite-api/api/auth/token/acquire on server 3 failed with: Connection reset by peer
          at com.vmware.um.collector.http.RequestBuilder.wrapWithAPIError(RequestBuilder.java:268)
          .....
  Caused by: java.net.SocketException: Connection reset by peer
        ....
          at com.vmware.um.collector.http.RequestBuilder.getResponse(RequestBuilder.java:214)
          ... 21 common frames omitted

• The similar messages are seen in analytics.audit-#######.log:

  2025-03-25T##:##:##,###,914+0000 - UserId : n/a, UserName : <Domain_username>, AuthSource : LOCAL, Session : n/a, ClientIP : #.#.#.#, Category : AUTHENTICATION_LOGIN - Log in failed. Origin: "REST_API". Due to the following error: "Invalid credentials".
  2025-03-25T##:##:##,###,566+0000 - UserId : n/a, UserName : <Domain_username>, AuthSource : LOCAL, Session : n/a, ClientIP : #.#.#.#, Category : AUTHENTICATION_LOGIN - Log in failed. Origin: "REST_API". Due to the following error: "Invalid credentials".

  
  

Environment

VMware vCloud Usage Meter 4.8

Cause

Usage Meter does not support domain accounts for Aria Operations authentication while integrating.

Resolution

Usage Meter only supports local users for Aria Operations authentication during integration.

To resolve the issue, use a local Aria Operations user account to add the Aria Operations endpoint to Usage Meter.

Additional Information

Refer: Add an Aria Operations Instance for Metering in vCloud Usage Meter