SDDC manager vCenter upgrade fails with error "Installation of One or more RPM's failed"

Products

• VMware SDDC Manager

Issue/Introduction

Stage 2 vCenter upgrade from 8.0.1 to 8.0.2 gives following error:

In update_microservices.log we see below error:

xxxx-xx-xxxxx:xx:xx+xx:xx Finding packages in the target repo. This may take several minutes.

], stderr [xxxx-xx-xxxxx:xx:xx+xx:xx Error: Packages - git go perl-CGI perl-YAML serf subversion subversion-perl utf8proc - are not available in the target repo for OS upgrade. Please provide the correct repo having the required packages. Original list of RPMs and RPM DB are stored in /tmp/photon-upgrade-GBA, please provide contents of that folder along with system journal logs for analysis; these logs can be captured using command-

# /usr/bin/journalctl -xa > /tmp/photon-upgrade-GBA/journal.log

Cannot continue. Aborting

 

Environment

vCenter 8.0.x

SDDC 5.2.1

Cause

The RPM's are installed manually on vCenter which are not present in the target repository for OS upgrade

In this scenario, below are the packages which were causing the issue:

git

go

perl-CGI

perl-YAML

serf

subversion

subversion-perl

utf8proc

 

Note: Do not install any RPM's on vCenter manually because that can cause issues with vCenter.

Resolution

Validate if the failed packages are present in affected vCenter:

root@vc [ ~ ]# rpm -qa | grep git
git-x.xx.x-x.phx.xxx_xx

root@vc [ ~ ]# rpm -qa | grep perl-CGI
perl-CGI-x.xx-x.phx.noarch

root@vc [ ~ ]# rpm -qa | grep perl-YAML
perl-YAML-x.xx-x.phx.noarch

root@vc [ ~ ]# rpm -qa | grep go
libgomp-x.x.x-x.phx.x86_64
kaigen-gothic-cjk-x.xxx-x.phx.noarch
pythonx-configobj-x.x.x-x.phx.noarch
go-x.xx.xx-x.phx.x86_64

root@vc [ ~ ]# rpm -qa | grep serf
serf-x.x.x-x.phx.x86_64

root@vc [ ~ ]# rpm -qa | grep subversion
subversion-perl-x.xx.x-x.phx.x86_64
subversion-x.xx.x-x.phx.x86_64

root@vc [ ~ ]# rpm -qa | grep utf
utf8proc-x.x.x-x.phx.x86_64

 

Compare the affected vCenter with one of the upgraded vCenters to determine if the failed packages are present in the upgraded vCenter. This will help verify whether those packages are default RPM's of vCenter or not.

Once the packages are validated that they are not present in other vCenter, proceed with removal of those respective RPM's from affected vCenter following below steps:

1. Revert the snapshots of all vCenter's in SSO domain before the upgrade

2. Remove the packages using below commands respectively.

#rpm -e git

#rpm -e perl-CGI

#rpm -e perl-YAML

#rpm -e go

#rpm -e serf

#rpm -e subversion

#rpm -e utf

3. After removal of packages, restart vCenter upgrade from SDDC manager