'core_status_url_reputation' Error Triggered by Invalid URLs

Products

• Messaging Gateway

Issue/Introduction

When reviewing the Messaging Gateway Brightmail Engine logs, there are a number of log messages at WARNING level indicating a problem with URL reputation filtering:

UrlAnalyzer: Error 'core_status_url_reputation' processing URL 'https://www.example..com/' in file 'URL only'.

This indicates that the URL reputation service was unable to analyze the URL. However, if other URLs are being categorized correctly, this suggest that the issue is not general, but isolated to certain URLs.

Cause

When affected URLs are tested using the Symantec Site Review tool, the following error may appear: "Submission Error - Site entered is invalid". This confirms that some of the problematic URLs are broken or malformed, typically due to formatting issues

Resolution

 

1. Check URL Structure
   Confirm that the URL is complete, correctly formatted, and uses a valid TLD.

2. Test in Symantec Site Review Tool
   Use https://sitereview.bluecoat.com/#/ to verify how the URL is interpreted externally.

3. Compare Against Categorized URLs
   If other URLs are categorized successfully in the same environment, the issue is likely limited to specific malformed URLs.

4. Escalate When Valid URLs Fail
   If valid URLs consistently fail, this may indicate a deeper issue, check WARNING: UrlAnalyzer: Error 'core_status_url_reputation' processing URL '<url>' in file 'URL only'.