Unable to reset the service account password due to incorrect security questions

Products

• Email Security.cloud

Issue/Introduction

When the admin tries to reset the service account password with the steps mentioned in the article - How to reset the password for Email Security.cloud users

However, the service account admin failed to reset the password due to incorrect security questions.

Environment

Symantec Email Security.Cloud 

Resolution

Request another service account admin within your organisation to reset the password for the locked-out service account admin or create a support ticket with the Broadcom Support team for assistance in resetting the service account admin password.