Logging into OneClick with ADFS SAML fails with HTTP 500 error

Products

• Network Observability
• Spectrum

Issue/Introduction

Unable to login via SAML to ADFS (local users work fine) and getting HTTP 500 on screen.

Tomcat log file shows "Federation processing failed: The request was invalid or malformed"

Resolution

Confirm that the signature certificate is not expired.

If it is expired, obtain the updated cert and provide to the IDP administrator so that the new cert can be uploaded to ADFS.

Restart Spectrum Tomcat.