When re-building a PC via Operating System Installation Management (OSIM) it fails to join the domain during the build process.

Article Id: 3956
Status: Published
Updated On: 14-02-2018 08:08
Legacy Id: TEC580874
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA Server Automation
Issue/Introduction:

  • When re-building a PC via Operating System Installation Management (OSIM) it fails to join the domain during the build process.
  • This computer already has an account present in Active Directory.
  • The credentials supplied have been checked and are correct.
  • If the existing computer account is removed from the domain then the join works with no issues.

Cause:

The permissions of the account supplied, whilst sufficient to add a new computer to Active Directory, are insufficient to replace an already existing computer account with another of the same name.

Environment:

Client Automation (ITCM) -- All versions

Resolution:

  • Add the permissions as per KB032455 to the users being used to join the computer to the domain.
  • By default the Domain Administrators have these permissions.