When re-building a PC via Operating System Installation Management (OSIM) it fails to join the domain during the build process.

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Article ID: 3956

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Server Automation

Issue/Introduction

  • When re-building a PC via Operating System Installation Management (OSIM) it fails to join the domain during the build process.
  • This computer already has an account present in Active Directory.
  • The credentials supplied have been checked and are correct.
  • If the existing computer account is removed from the domain then the join works with no issues.

Cause

The permissions of the account supplied, whilst sufficient to add a new computer to Active Directory, are insufficient to replace an already existing computer account with another of the same name.

Environment

Client Automation (ITCM) -- All versions

Resolution

  • Add the permissions as per KB032455 to the users being used to join the computer to the domain.
  • By default the Domain Administrators have these permissions.
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