What traces do i need to enable in order to help resolve problems with Service Desk Manager "Attachments" failing?

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

When trying to add an attachment in Service Desk Manager it fails. What tracing is needed to diagnose the cause of the problem.

Environment

Service Desk Manager

Service Management

Resolution

1, Activate Service Desk Manager traces:

pdm_logstat -f RepDaemon.c 300
pdm_logstat -f FileMng.c 300
pdm_logstat -f AttmntMng.c 300
pdm_logstat -f doc_rep.spl 300
pdm_logstat -f ktweb.spl 300
bop_logging rep_daemon -f c:ep.txt -n 10 -m 30000000 ON
bop_logging domsrvr -f c:\dom.txt -n 10 -m 30000000 ON
bop_logging spelsrvr -f c:\spel.txt -n 10 -m 30000000 ON
bop_logging bpvirtdb_srvr -f c:\bpvirtdb.txt -m 10 -m 30000000 ON

pdm_trace rep_daemon on
pdm_trace spelsrvr on
pdm_trace web:local on
pdm_trace domsrvr on

pdm_log4j_config -f SDM_WEB -l DEBUG -a -s 30MB
Pdm_log4j_config -f SDM_WEB -l DEBUG -a -s 30MB

2, Enable Fiddler traces using Troubleshooting Web Browser Problems with Web Viewer and Fiddler 

 

Additional Information

SOAP Logging/Tracing, including Export, and Attachments