Scan for viruses does not start when clicking the option
Article ID: 395486
Updated On:
Products
Endpoint Protection
Issue/Introduction
After upgrading to SEP 14.3 RU10 the user was not able to initiate scanning a file by right clicking the file and choosing the option to Scan for Viruses....
The option is there and not grayed out, when the customer clicks the option, nothing happens.
Environment
The customer was testing with Windows 10 and 11, and Server 2019. The issue only happened on Windows 10 and 11.
Resolution
The issue was resolved after performing cleanwipe and reinstalling SEP
Feedback
Yes
No
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