Account is in disabled state when accessing Email Security.cloud portal

Products

• Email Security.cloud

Issue/Introduction

You have configured Single Sign-On (SSO) and use your own IdP to access Email Security.cloud portal. A new user is receiving an error during login attempt:

Account is in disabled state.
Please ask our chatbot for assistance.

 

Environment

Email Security.cloud

Resolution

Contact Broadcom Global Customer Assistance or Technical Support team to enable new user's account.