Creating Array pair failed in SRM with Error : Unable to connect to Lookup Service at https://VCENTER-FQDN:443/lookupservice/sdk. Reason: https://VCENTER-FQDN:443/lookupservice/sdk invocation failed with "org.ap ache.http.conn.ConnectTimeoutException: Con

Products

• VMware Live Recovery

Issue/Introduction

Symptoms:

• While creating a new Array Pair in the SRM DR page, the error message appears after entering the credentials of the DR site vCenter

Unable to connect to Lookup Service at https://VCENTER-FQDN:443/lookupservice/sdk. Reason: https://VCENTER-FQDN:443/lookupservice/sdk invocation failed with "org.ap ache.http.conn.ConnectTimeoutException: Connect to VCENTER-FQDN:443 [VCENTER-FQDN/172.28.236.2] failed: Connect timed out"

Environment

• Site Recovery Manager 8.x
• Site Recovery Manager 9.x

Cause

• The commutation between the DC-DR sites is not fully established
  
  
• The vCenter Server,  Site Recovery Manager and vSphere Replication Appliance level should be able communicate the peers on DR site in bidirectional way

Cause Validation steps for reference:

• Using the IP or FQDN of PROD and DR site 
  
  
• From PROD_SITE_SRM

# curl -v telnet://DR_SITE_SRM:443
* Trying DR_SITE_SRM:443...

• From PROD_SITE_VC

# curl -v telnet://DR_SITE_VC:443 
* Trying DR_SITE_VC:443...

• From PROD_SITE_SRM

  # curl -v telnet://DR_SITE_SRM:9086
* Trying DR_SITE_SRM:9086...

 

Resolution

To resolve this issue,

1. Ensure that the PROD site and DR site are connected through ICMP  check ( ping command ) 

2. All the needed ports should be open between the PROD and DR site and ensure the bidirectional communication is established 

Ports Specified https://ports.broadcom.com/home/VMware-Live-Recovery  

Commands to validate the connection as reference :

• From vCenter-PROD  to vCenter-DR communication :
    
  
  • openssl s_client -connect PSC/VCENTER_FQDN:443  < /dev/null 2>/dev/null | openssl x509  ( between VC of DC and DR site )
 
  • curl -v telnet://PSC/VCENTER_FQDN:443
* Trying PSC/VCENTER_FQDN:443...
* Connected to PSC/VCENTER_FQDN (PSC/VCENTER_FQDN) port 443 (#0)