Unable to create new site pairing with error: A JSONObject text must begin with '{' at character 1 ... 404 Not Found
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Unable to create new site pairing with error: A JSONObject text must begin with '{' at character 1 ... 404 Not Found

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Article ID: 395383

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Updated On:

Products

VMware HCX

Issue/Introduction

  • Unable to create a new site pairing. Error:
    A JSONObject text must begin with '{' at character 1 of <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found</h1> <p>The requested URL was not found on this server.</p> </body></html>

Environment

VMware HCX

Cause

The remote HCX Manager has a time sync difference from the on-Premise HCX Manager.

Resolution

Ensure clocks are in sync from the on-Premise/Source HCX site and the Target/Cloud HCX sites. Because HCX will be configured to use vCenter SSO and authentication is required for the site pairing, the remote HCX and remote vCenter clocks need to be in sync with the on-Premise HCX Server during the site pairing operation. Reference the following documentation for exact steps.

Additional Information