Storage Providers tab on vCenter is blank.

Products

• VMware vCenter Server

Issue/Introduction

• Storage Providers tab on vCenter is blank when selecting the vCenter instance in the inventory > Configure > Storage providers, as the example below:

Environment

VMware vSphere vCenter (All versions).

Resolution

Option 1:

• Open an SSH session to the vCenter Server.
• Restart the sps service by running the commands below:

 service-control --stop vmware-sps

 service-control --start vmware-sps

Note:

This service may take several minutes to be fully restarted and have changes reflected on VC UI. The recommendation is to wait up to 15 minutes to be sure the restart took any effect.

 

 

Option 2:

• If there is more than one vCenter instance in enhanced linked mode, please access the VC UI through the other vCenter URL and check if the information under "Storage providers" is populated.
  • For example, if the user is logged in using to vCenter by accessing https://<VCSA:servernameAAA> and the problem is seen, use the second vCenter in the enhanced linked mode to log in, for example https://<VCSA:servernameBBB>, and "Storage providers" tab should be checked to see if it is populated.

 

 

If the issue is still seen after the options above are attempted, please open a support case with Broadcom and refer to this article.

For the steps to open a support case, please refer to Creating and managing Broadcom support cases.