Dashboard export scheduling does not load

Products

• Information Centric Analytics

Issue/Introduction

You have created a custom dashboard in Information Centric Analytics (ICA) and wish to schedule it as an exported report. You have tested the queries used in the dashboard and even complex queries return results quickly; however, after clicking the Export button and selecting Scheduled, the window hangs and is stuck displaying the message "Loading Screen". Consequently, you want to know whether there any timeout settings that control the scheduling window.

Environment

Version : 6.x

Component : Dashboards

Resolution

There are timeout settings for loading dashboard widgets (Admin > Settings > General > Dashboard Settings), but nothing specific to scheduling dashboard exports.

Contact Broadcom support for assistance if you encounter this behavior.