Error "Edge is busy completing an operation NAT_RULE_UPDATE" when adding NAT Rule to edge gateway

Products

• VMware Cloud Director

Issue/Introduction

• When attempting to update or add a NAT rule on edge gateway, the error " %edge_uuid% is busy completing an operation NAT_RULE_UPDATE. NAT_RULE_UPDATE(com.vmware.vcloud.entity.task:%task_uuid%)
• The Edge Gateway update task remains in a “busy” state and is stuck in the “queued” queue under the Tasks section.

Environment

Cloud Director 10.x

Cause

Stale tasks in the Database

Resolution

Resolution involves making modifications to Cloud Director Database. Contact technical support and note this Knowledge Article ID (395179) in the problem description. For more information, see How to Submit a Support Request