Error: "Failed to establish connection to NSX manager due to an incorrect username or password" while validating the test connection in Aria Operations.
Article ID: 395134
Updated On:
Products
Issue/Introduction
The NSX adapter instance status appears as "Warning." When attempting to validate the connection for the NSX adapter, you may encounter the error message:"Failed to establish connection to NSX manager due to an incorrect username or password."
Environment
Aria Operations 8.x
Cause
This issue occurs when incorrect credentials (username or password) are provided for the NSX adapter, resulting in a failed authentication.
Resolution
To resolve this issue, follow these steps:
- In the left navigation pane, go to Administration > Integrations.
- Find and select the specific NSX adapter instance that needs to be updated.
- Click on Edit to modify the adapter configuration.
- In the adapter configuration window, click the pencil icon next to the credentials section to edit the username and password.
- Enter the correct username and password for the NSX manager.
- After updating the credentials, click Validate Connection.
- If prompted to import the associated certificate, click OK to proceed.
- Once the credentials are updated and the connection is validated, click Save to apply the new configuration.
After completing these steps, the NSX adapter should be authenticated successfully and show a status of OK.
Note: In a VCF-Aware Environment, the SDDC will rotate the NSX Manager password every 3 months. Please follow the steps above to update the NSX password and ensure the collection continues without interruption.
Additional Information
Feedback
