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Configuring CA Wily SM Manager gives the error "Failed to initialize event handler library."


Article ID: 3951


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE


 When configuring "CA Wily Siteminder Manager" Event Handler in the "Siteminder Policy Server" you receive the below error:

[XPSConfig - XPS Version 12.0.0309.547] Log output: XPSConfig.2013-08-12_145119.log 

CA-XPS:AUDIT003(ERROR) : Failed to initialize event handler library "/CA/siteminder/lib/" 


 In this example Siteminder Policy Server's home directory is /CA/siteminder


Supported APM SiteMinder Manager releases.


NOTE: If accessing remotely the Policy server and using putty, use a Xming to launch Xterm.


1. Go to the Siteminder Policy home directory

2. Source the below file:

 . /CA/siteminder/ca_ps_env.ksh

3. Launch XPConfig Policy utility:


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4. Update Policy Registry:

> Type XPS and press ENTER. 

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> Type 5 and press ENTER

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src="/servlet/servlet.FileDownload?file=0150c000004AK7EAAW" alt="4.png" width="599" height="541">

>Type C and press ENTER to be able to change the value

Enter the full path of In this example:  /CA/siteminder/lib/

NOTE: the value is case sensitive, make sure to enter the correct path and filename.

>Type Q.  to exit


5. Restart the service: 




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