Configuring CA Wily SM Manager gives the error "Failed to initialize event handler library."

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

 When configuring "CA Wily Siteminder Manager" Event Handler in the "Siteminder Policy Server" you receive the below error:

[XPSConfig - XPS Version 12.0.0309.547] Log output: XPSConfig.2013-08-12_145119.log 

CA-XPS:AUDIT003(ERROR) : Failed to initialize event handler library "/CA/siteminder/lib/libEventIntroscopeprovider.so" 

 

 In this example Siteminder Policy Server's home directory is /CA/siteminder

Environment

Supported APM SiteMinder Manager releases.

Resolution

NOTE: If accessing remotely the Policy server and using putty, use a Xming to launch Xterm.

 

1. Go to the Siteminder Policy home directory

2. Source the below file:

 . /CA/siteminder/ca_ps_env.ksh

3. Launch XPConfig Policy utility:

/CA/siteminder/bin/XPSConfig

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4. Update Policy Registry:

> Type XPS and press ENTER. 

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> Type 5 and press ENTER

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>Type C and press ENTER to be able to change the value

Enter the full path of libEventIntroscopeprovider.so. In this example:  /CA/siteminder/lib/libEventIntroscopeprovider.so

NOTE: the value is case sensitive, make sure to enter the correct path and filename.

>Type Q.  to exit

 

5. Restart the service: 

/CA/siteminder/stop-all 

/CA/siteminder/start-all