logmon text block or sdgtw formatting issue

Products

• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)
• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We're using a format rule for a logmon watcher. The particular watcher then has a match variable that is returning the entire text block from the format rule that can be used within the alert. The alert itself looks fine in UIM, however we are using sdgtw probe to generate incidents to ServiceNow, and when the sdgtw probe is picking up the alert from the hub queue, it is putting an "n" newline character in front of every line in the text block.

Here's a little snippet of what I'm seeing in the sdgtw nim.log.

description:Message: XXXXXXXXXXXXXXX - IMBALANCE_SUMMARY - D:\<location_example>\logs\StoreAdjustment\sxxxx\ExampleUtility.log - Incident Title
n-------------------------------------------------------------------------------------
n1111 OS Imbalance - UNKNOWN
n
n
n-------------------------------------------------------------------------------------
nIMBALANCE SUMMARY
n-------------------------------------------------------------------------------------
n

I'm not sure if this is logmon related or sdgtw.

Environment

• DX UIM 23.4 CU3
• logmon 4.23
• sdgtw 2.35

Cause

• sdgtw defect

Resolution

• Fix: sdgtw-2.3.5-DE631498.zip
• The sdgtw GA version will be released around mid-May.