Uploading OVF file fails after 5 minute timeout

Products

• VMware Cloud Director

Issue/Introduction

• Uploading an OVF file to VMware Cloud Director Catalog fails after 5 minute timeout. 
• You do not see a task sent to vCenter after starting the OVF Upload to Catalog.
• The vcloud-container-debug.log in /opt/vmware/vcloud-director/logs shows the following error message...
  "Virtual Machine vm-##### not found in inventory after waiting for 300 seconds."
  
  

Environment

10.x

Cause

The connection between vCenter and VMware Cloud Director is not established. 

Resolution

Perform a Reconnect of the vCenter Server from the VMware Cloud Director Provider UI. 

1. Login to the VMware Cloud Director Provider UI. 
2. Navigate to Resources > Infrastructure Resources > vCenter Servers.
3. Select the vCenter Server and click Reconnect. 
4. Ensure that the vCenter Server reconnect task is completed successfully. 
5. Attempt the re-upload of the OVF to the Catalog.