"something went wrong while triggering sync usage. Make sure there should be at least one product associated with selected license key" Error when we click on License Page under locker.

Products

• VMware vRealize Suite Lifecycle Manager 8.x

Issue/Introduction

Not able to browse to License page in Lifecycle Manager Locker page. It times out with the error " something went wrong while triggering sync usage. Make sure there should be at least one product associated with selected license key"

If we try to manually add a license, we get a message that the license is already present. 

/var/log/vrlcm/vmware_vrlcm.log reports the following error. 

2025-04-10T10:22:27.164Z ERROR vrlcm[6825] [http-nio-8080-exec-8] [c.v.v.l.l.c.InputValidationExceptionHandlingController] – Handling ClientAbortException with error message: java.io.IOException: Broken pipe
2025-04-10T10:22:27.164Z WARN vrlcm[6825] [http-nio-8080-exec-8] [o.s.w.s.m.m.a.ExceptionHandlerExceptionResolver] – Failure in @ExceptionHandler public org.springframework.http.ResponseEntity<com.vmware.vrealize.lcm.lcops.common.ServiceResponse> com.vmware.vrealize.lcm.lcops.controller.InputValidationExceptionHandlingController.handleAllExceptions(java.lang.Exception)
org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe
at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:351) ~[tomcat-embed-core-9.0.37.jar!/:9.0.37]

Environment

VMware vRealize Suite LifeCcle Manger 8.x

Cause

There are  unreferenced licenses in  VMware vRealize Suite Lifecycle Manger database. 

Resolution

Please contact Broadcom Support and note this Article ID (394993) in the problem description.