None of the Protection Groups are visible within the SRM GUI

Products

• VMware Live Recovery

Issue/Introduction

Protection Groups are missing in SRM GUI and the following error or similar is presented:

No entry found in states map for [active,active]! Check if PG direction is calculated correctly, and if new map entry must be added!

Environment

Site Recovery Manager 8.x 
Live Site Recovery 9.x

Cause

Protection Group state mapping between Protection site and Recovery Site is inconsistent and is not in the correct "Active/Shadowing" format between Protected and Recovery sites.
Generally caused by SRM service crashing during a recovery plan or by restoring one side from backup and not the other side at the same time. 

Resolution

Contact Broadcom support for assistance with utilizing the SRM database tool.