A 'server error occurred' when accessing the SRM appliance after a revert of snapshot
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A 'server error occurred' when accessing the SRM appliance after a revert of snapshot

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Article ID: 394888

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Updated On:

Products

VMware Live Recovery

Issue/Introduction

  • The SRM VM was reverted following a failed upgrade attempt.

  • Accessing the SRM appliance  https://<SRM IP/FQDN>/dr  throws the error "A server error occurred".

  • The SRM plugin is no longer visible in vCenter 

Environment

VMware Site Recovery Manager 8.x
VMware Live Site Recovery 9.x 

Cause

SRM appliance is not configured with vCenter LookupService. 

Resolution

  • Run SRM reconfigure from VAMI using  SSO Administrator user.
  • Refresh vCenter server client, by relaunching UI.