Unable to publish schema. AHD04759 error.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

When trying to publish schema the following AHD error occurs: 

AHD04759:schmerge failed.

 

Resolution:

You can follow this following knowledge document to help with the error:

https://support.ca.com/irj/portal/solncdndtls?aparNo=RI48660&os=WINDOWS&fc=1&actionID=3

 

If this does not fix the issue at hand the following steps can be performed to solve the problem:

 

-Check the main drive where Service Desk is installed and open up a command prompt window within the drive.

-Once a command prompt is open you can type dir /x and press 'enter.'

-Once that is performed you will be able to see if there is shortname for your directories enabled. EG: PROGRA~1 | PROGRA~2 for your program files directory as an example.
-If there is no shortname enabled please do the following to enable it:

• fsutil behavior set disable8dot3 0

-Once that is done shortname should be enabled on your drive. To do double check just run the dir /x command again in your command prompt to be able to see the shorthand of every one of your directories.

-After shortname is enabled; a full uninstall of Service Desk needs to be performed.

-Once the uninstall is completed please perform a reinstall of the software for the changes to take effect.

-Once that is done a dummy update needs to be performed to the tables there were loaded to the database before the uninstall.

-Finally once the dummy update is completed, please open a command prompt. Within the command prompt do the following command:

• pdm_publish

-This command will publish the dummy updates and successfully complete the publishing of the schema.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: